FAQS

· How does check-in and check-out work?

Check-in is available starting at 3 pm and does not have an end hour, check-out must be before 12 pm. In both cases it works with a password or just handing in the key, it’s not the conventional hotel process. If you arrive before 3:00 pm we can take care of your luggage with no additional fee; and it also applies if you needs us to watch over your bags after your check-out so you can continue touring around the city.

· How can I make a reservation and pay?

There are many ways to complete a reservation:

Airbnb. You can book your room directly in the app and pay with the options they have available (debit and credit cards)

Barrio Mexico. You can contact us to make your reservation by calling to our phone number 3310799325 and making your payment with any of the following options:

-Direct deposit or transfer. We can give you are bank account so you can do a direct deposit in a bank or in stores like Oxxo. Once completed you need to send us the receipt

-PayPal o credit card with a terminal. For any of these options we charge and additional 4%. If you need the invoice an additional 16% for taxes is charged.

· What are the benefits of Barrio Mexico over a standard hotel?

Our check-in and check-out process is very efficient, it’s just a matter of going in and out following the instructions we will give you. You are backed up by a company that is a 100% Mexican and that uses 100% of Mexican products. We do not require any IDs, guarantees nor any of your credit card information. You will be hosted at a truly Mexican place that is always searching for new ways to create a positive impact in the ecology. We have a kitchen available for you as well as several options for you to order room service from restaurants nearby. You will feel like at home.

· Where is the interior design from?

All the interior design comes from the Taller Mexico team that is guided by the outstanding designer Alejandro Serratos. All furniture, designs and crafts are done in Mexico, in places like Oaxaca, Ajijic, Tonala, Tlaquepaque and San Miguel de Allende.

· How does Barrio Mexico support local businesses, Mexican culture and its district?

Apart from the fact that all the interior designs are Mexican, so are the consumables. Besides, we are main sponsors of the Antiturista project, which is a local business guide for Guadalajara. These guides are available in all rooms once our guests check-in. Also, we constantly have workshops and local business events in our verandas that guests can enjoy as well as public in general.

· How do you remain eco-friendly?

We are in the process of installing solar panels in our properties. Casa Morelos already has them to reduce the amount of energy consumed that can come from fossil fuels. Our soaps and shampoos, are not only 100% Mexican but they are also 100% biodegradable. Same case for all the cleaning products that we use with the exception of Suavitel, which we haven’t found a replacement for that is degradable and viable.

· Are you Pet-friendly?

Yes! We believe pets are part of the family. If you are going to bring your pet with you we charge an additional $150 pesos, since we will have to do a very deep cleaning afterwards to prevent any allergies on the next guests. We just ask you to take care of your pet and be alert to its needs. Also, please report immediately any damages.

· Are you a hostel?

We have 4 types of spaces (or forms):

1. Shared bathroom

Ideal for fast and low-budget trips. You have a private bedroom but share the bathroom. Villa Calavera Casa Blanco (except for studio 11) operates this way. The kitchen is also shared.

2. Private bathroom.

Ideal for tourists or guests on short Business trips. Your bedroom as well as the bathroom are private. Villa Calavera Casa Morelos operates this way. Kitchen and veranda are shared.

3. Full apartment.

Ideal for longer stays. It has a Smart TV, a basic kitchenette, private bathroom and good internet. Best option for professionals saying several days in town.

4. Full house.

Ideal for large groups up to 28 guests. You can have events in the communal areas, like trainings, birthday and Christmas parties, etc. The cleaning staff is available for you from 10 am to 6 pm.

· Do I have to take my own towel and shampoo?

No. You will find all the basic needs in your room; shampoo, soap, toilet paper, towels. If you need additional towels, pillows or blankets please let us know.

· Do you have a parking lot?

None of our properties has a parking lot, however you will find them in the main attractions for tourism, gastronomy, cultural spaces and business areas, so there are many parking spots nearby. If you are arriving by car please let us know so we can give you the best options.

· Will someone come in my room during my stay for cleaning purposes?

It is your room so nobody will come in if you don’t want to. We ensure you find your room extra clean upon your arrival, and your reservation does not include extra cleaning services (unless you’re staying for over a week or you are booking the entire house); you can hire extra cleaning services any time you want with a cost of $150 pesos and it will be scheduled for the next day, between 10 am and 6 pm (you will let us know what time works best for you), authorizing our staff to go in your room.

· Can I do laundry there? Do you have hairdryer and irons?

All of our room options can have the laundry service included. It has an additional cost of $150 pesos and it will be done by our staff, except for the full apartment rent option since laundry can be done on your own. If you need a hairdryer or an iron please let us know before your check-in or during your stay so we can have them available for you.

· Is breakfast included?

All of our rooms have the equipment so you can store and cook your food. However, we also have agreements with local restaurants that can bring breakfast to your rooms or to the communal areas. You will find the menus in your rooms upon your arrival.

· What is the best way to move around the city if I don’t have a car?

Best options are definitely Uber for long distances, MiBici for medium distances and walking for short distances. The benefit of our properties is that all of them are located near main places of the city that have a full gastronomic diversity, so you can take a walk to cover and enjoy most of your needs.

· Do you lease your properties, communal areas o verandas for parties?

We lease the verandas and communal areas for events only under the full-house arrangement. If you so not lease the full house parties and any other type of events are not allowed and there will be a silence time schedule from 11 pm to 9 am to honor the sleeping hours for other guests.